FAQ

Shipping & Delivery

How long will my order take?
Orders are processed within 1–3 business days. Standard U.S. delivery is typically 5–10 business days depending on the item and your location. You'll get a tracking number by email as soon as your order ships.

Do you ship internationally?
Right now we ship within the United States. We're working on expanding — join our newsletter to hear first.

Why might items arrive separately?
We work with specialized suppliers for different product categories, so a multi-item order may arrive in more than one package. You won't be charged extra for it.

Products

Are your products safe for my pet?
Every product we carry is tested before it goes on the site. Materials that touch food or water (fountains, bowls, feeders) are food-grade. If you have a specific concern about your pet, email us before you buy — we're happy to help.

My cat is picky. Will the fountain work?
Most cats take to running water quickly — it's closer to how they'd drink in the wild. If yours doesn't, our 30-day return policy has you covered.

How do the fountain filter refills work?
We recommend swapping filters every 2–4 weeks. You can reorder anytime from the Refills collection, and we're rolling out a subscribe-and-save option so you never run out.

Returns & Support

What's your return policy?
30 days from delivery. Item should be in original condition. Start a return by emailing hello@marloeco.com.

Something arrived damaged — what now?
Email us within 5 days with your order number and a photo. We'll make it right, fast.

How do I reach a human?
Email hello@marloeco.com and a real person will get back to you — usually within one business day.